Mail Based Data Collection

Telephone

Internet

Quantitative Data Collection

Qualitative Research

A SPECIALIZED TELEPHONE INTERVIEWING CENTER North American Testing owns and manages a specialized telephone data collection center to serve the telephone interviewing needs of all our clients. At our state-of-the-art interviewing facility, our experienced and trained staff members perform thousands of telephone interviews annually with consumers, members, business people, health care providers and other professionals. North American Testing's on-site telephone interviewing facility and resources can accommodate large scale surveys with rapid turn-around: cutting edge CATI interviewing, automated quality control, internal validation and editing, comprehensive training programs, foreign language interviewers in up to 35 languages and 24 hour international operations. What does CFTI offer all our clients…

	A senior management liaison to manage all your individual needs
	Price guarantee...no hidden or additional charges
	Highly specialized data collection capabilities
	Resources that include over 150 additional stations
	Fully automated CATI operation
	Outbound and inbound capabilities
	High supervisor to interviewer ratio
	Interviewers individually trained and tested
	100% of all surveys reviewed by highly detailed editing personnel
	Off-site monitoring
	Minimum of 15% validation by the CFTI supervisory staff
	IVR (Interviewing Voice Recognition) system
	Data formatting to SPSS and other user friendly formats

A Step Further… In addition to the highest quality telephone data collection, CFTI offers all its clients:

	Questionnaire design assistance
	Consultation in creating a CATI friendly questionnaire
	Basic pre-testing of all questionnaires
	Updated response data at all times throughout the data collection process
	Response data in virtually any format including SPSS, Excel, ASCII, etc.
	Daily production reports in electronic and/or hard copy formats
	Toll free respondent help line on all studies

Contact Us

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North American Testing
14565 Valley View St., Ste. Y
Santa Fe Springs, CA 90670
1.800.445.2382